Shipping FAQ

How do you Ship?

We ship your order by USPS (Priority Mail and Priority Mail Express) and FedEx (Overnight, 2nd Day Air, Express Saver, Home Delivery and Ground) methods in insulated chilled shipping boxes (for perishable items only).

Our shipping prices are transparent, we do not pad or use hidden charges, you will never pay more than our actual cost and usually less than our cost. Our shipping prices are increasingly discounted as the order item total increases.

How can I get a shipping cost estimate- quickly?

Our shipping costs are based on the actual cost to your address. If you need a quick shipping estimate, enter checkout as a guest, enter just your shipping address and click on "Ship To This Address". You do not have to register or enter any payment information and any information you have entered is not retained.

Why don't you use a cheap shipping service or USPS Flat Rate?

We are not shipping t-shirts or books that can survive shipping a week or longer in a small uninsulated package. Of course, we could ship using the very cheap commercial services, but your gourmet products would most likely arrive completely ruined.

USPS Flat Rate services require that the shipment fits within one of their standard size boxes, none of which are large enough to use our special thick insulation to keep your products fresh. Furthermore, USPS Flat Rate services make no guarantee to deliver within 48 hours to any location.

Why don't you have a Flat Rate shipping price?

We are located near Atlanta Georgia. If we used a Flat Rate shipping price, we would over charge customers living near us, or under charge customers living on the West Coast and have to make up the difference by raising our product prices. We do not believe that is fair to anybody.

How do you pack my perishable items?

We pack all perishable items using an advanced packing system that employs thickly insulated, sealed boxes and chilled reusable cool packs to keep your items during transport. Whenever possible we vacuum seal each item just prior to packing, fill the packing voids with foam packaging peanuts to reduce the air content of the box, and place your order in a specially designed, thickly insulated box along with food safe reusable chilled coolant packs. We make every effort to ensure that your selections arrive fresh and delicious.

How do you calculate the Shipping Costs?

Our shipping and packaging costs are transparent. During the checkout process, our system receives the shipping costs directly from the USPS and FedEx computer systems and are displayed at our cost with no profit padded onto the price. Naturally the costs reflect the size and the weight of the package and the distance it must travel from our location near Atlanta GA.

Why can my perishable order not be shipped over a weekend?

To prevent your package from sitting in storage at unknown temperatures over a weekend or during a holiday or non-delivery day, we will not schedule shipments that will sit over the weekend or during a holiday or a non-delivery day.

Do you ship to Canada or outside of the US

Due to the multitude of very expensive protective customs duties on dairy and food products to most countries, and the delays in their customs systems caused by processing the customs duties, sadly we no longer ship outside of the US.