NOTICE: Due to the Covid-19 pandemic, our logistic partners FedEx and USPS can no longer guarantee delivery exactly on time. Consequently, we can no longer issue refunds for spoiled products due to late deliveries, nor can we issue refunds for late deliveries. We are trying the best we can to get orders out, and so are FedEx and USPS to deliver. We are a small company and our employees count on us to keep the business running and we would greatly appreciate your understanding and cooperation in this crisis.
NOTICE: Due to the Covid-19 pandemic, USPS has announced that most shipments will take an additional day to deliver, i.e. a Priority 2 Day will actually take 3 days to deliver. Please understand we have absolutely no control over USPS employees or policies and we have no control of FedEx employees and polices either.
How do I get Free Standard Shipping?
Orders containing more than $50.00 in qualifing items shipping within the contiguous 48 states will get Free Standard Shipping. Orders shipping to Alaska or Hawaii are not eligble for Free Standard Shipping
What is Free Standard Shipping?
We will ship for FREE your qualifying order by FedEx Home Delivery or FedEx Ground or USPS Priority Mail as we deem appropriate for the order and the shipping destination.
What Items qualify for Free Standard Shipping?
All of our products that are leaving from our location that are shipping within the contiguous 48 states and do not require special shipping speeds such as overnight or express shipping.
What Items do NOT qualify for Free Standard Shipping?
Items that are not shipping from our location such as Bakery, Caviar, Gift Baskets or Steaks, or items that require special overnight or express shipping such as very soft vulnerable cheese, butter etc. Or, if you have one item in your shopping cart that is not eligible for Free Shipping, the entire cart will not be eligible for Free Shipping.
How do you pack my perishable items?
We pack all perishable items using an advanced packing system that employs thickly insulated, sealed boxes and chilled reusable cool packs to keep your items during transport. Whenever possible and appropriate for the product, we vacuum seal each item just prior to packing, fill the packing voids with foam packaging peanuts to reduce the air content of the box, and place your order in a specially designed, thickly insulated box along with food safe reusable chilled coolant packs. We make every effort to ensure that your selections arrive fresh and delicious.
Why can my perishable order not be shipped over a weekend? Why can my perishable order not be delivered on a Monday or for some locations on a Tuesday?
To prevent your package from sitting in storage at unknown temperatures over a weekend or during a holiday or non-delivery day, we will not schedule shipments that will sit over the weekend or during a holiday or a non-delivery day. Any order shipped for delivery on a Monday would have to sit over the weekend in a unrefridgerated location consequently we will not permit Monday deliveries for perishable items.
Do you ship to Canada or outside of the continental US
Due to the multitude of very expensive protective customs duties on dairy and food products to most countries, and the delays in their customs systems caused by processing the customs duties, sadly we no longer ship outside of the continental US.