Shipping FAQ

NOTICE: Due to the Covid-19 pandemic and the huge increase in demand for shipping services, our logistic partners FedEx and USPS can not guarantee exact delivery day at this time.

How do you pack my perishable items?

We pack all perishable items in insulated boxes with reusable gel icepacks to keep your items cool during transport and ensure that your selections arrive fresh and delicious. Whenever possible, we use packaging materials that are 100% curbside recyclable!

How Do You Ship my order?

For most items we ship with USPS (Priority Mail and Priority Mail Express) and FedEx (Overnight, 2nd Day Air, Express Saver, Home Delivery and Ground). Steaks, burgers and chicken ship via UPS Standard and Overnight. Please note that FedEx Ground (for businesses only) is only delivered on Monday thru Friday, FedEx Home is delivered Tuesday thru Saturday and all FedEx Express shipments deliver Monday thru Friday. If you would like an Express shipment to arrive on Saturday, please contact us by phone at 470-925-1220 so we can make the proper arrangements.

If you need an order to arrive on a particular day, please let us know in your order message or call us beforehand at 470-925-1220. Please be aware that we are not always able to accommodate these requests due to shipping schedules, especially in the instance that an order would need to be shipped over a weekend or holiday (see below).

How can I get a shipping cost estimate- quickly?

Our shipping costs are based on the actual cost to your address. If you need a quick shipping estimate, enter checkout as a guest, enter just your shipping address and click on "Ship To This Address". Registering for an account or providing payment details is not necessary any information entered is not retained.

Shipping prices are increasingly discounted as the order item total increases. Costs shown reflect the actual cost of the postage which is calculated by our system to pass along the lowest rate possible while maintaining the integrity and safety of the products inside.

Why are certain delivery days not available?

To prevent your package from sitting in storage at unknown temperatures over a weekend or during a holiday or non-delivery day, we are not able to schedule shipments that travel over the weekend or during a holiday or a non-delivery day.

Can you ship an order to Canada or outside of the continental US?

Unfortunately we cannot currently ship outside of the continental US.